Design & Strategy for complexity (2022-2024)
Cintra is a leading Payroll & HR service provider and software company. They leverage their own software to offer comprehensive outsourcing services. Cintra's solutions enable companies to manage payroll, provide employees with online access to payslips, and streamline holiday management.
Contributions to Cintra Payroll
Role and Achievements: As part of my role, I facilitated the transition from several legacy applications to a unified SaaS cloud platform. My responsibilities included refining user journeys to enhance efficiency, visibility, accessibility, and data security. I identified new opportunities and contributed to the development of new service offerings. My team and I successfully launched a groundbreaking product for managing single and combined grouped payrolls in October 2024, significantly boosting the company's ability to retain and attract high-profile clients. Additionally, our efforts were recognised with industry awards for innovation and excellence in Payroll technology.
- Data Grid Optimisation: Led the initiative to enhance the data grid, addressing usability issues and introducing a third-party grid system for better control and efficiency. These changes significantly improved efficiency and user satisfaction, making the data grid a more powerful tool for advanced users.
- Cintra Groups: Transformed a simple menu into a dynamic add-on product, providing live data, reports, and a dynamic dashboard. This innovation offered users real-time access to critical information and greatly enhanced the overall value proposition of the platform.
- Lean Payroll: Streamlined user journeys and eliminated bottlenecks, leading to the introduction of a new consultancy service. Lean Payroll optimised processes from data gathering to input and output, providing significant time savings for users.
- Live Reporting: Implemented a customisable reporting system, giving users real-time access to reports and significantly enhancing the platform’s value proposition. This feature empowered users to generate and access reports at any time, improving transparency and decision-making.
- Cintra Cloud - Irish Payroll: Designed unique elements tailored to the Irish market and dynamic components for a global platform in its modularity. Despite the project's cancellation, the designs showcased adaptability and scalability, highlighting the importance of flexible design solutions.
- Budget Forecasting with AI and ML: Developed a proof of concept for integrating advanced features to forecast budgets, incorporating Machine Learning (ML) and AI technologies to support other areas of the system. These tools provided valuable insights and predictive capabilities, enhancing the overall functionality of Cintra Cloud.
- Cintra Education & Retail: Led the development of bespoke UI components for the Education and Retail sectors, significantly improving efficiency, engagement, and accuracy. This resulted in a notable reduction in support tickets and a 4X increase in perceived value.
- Cintra Bureau: Spearheaded the transformation of legacy systems into a unified SaaS platform, improving processing efficiency and user satisfaction by integrating advanced payroll features and introducing automation to streamline workflows.
Case Studies
